Frequently Asked Questions

When it comes to managed print and technology contracts, the fine print often hides the real story. That’s where Channel IP comes in - and we understand that naturally, you’ll have questions.

This FAQ is designed to give you straightforward answers about who we are, what we do, and how we help IT leaders, procurement teams, and decision makers unlock better value from their print environments:

What’s the difference between Channel IP and what a traditional Managed Print Service provider might include in their own audit?

Unlike traditional print providers that are typically aligned with a single manufacturer or brand, Channel IP operates as a fully independent consultancy. This independence ensures that our recommendations are impartial and tailored exclusively to your business needs free from sales targets or vendor obligations. Our audits are designed around your current environment and future objectives, not product promotions.

What does it mean that Channel IP is “vendor agnostic”, and how does that impact the recommendations you provide?

Being vendor agnostic means Channel IP does not sell hardware or software and has no financial obligations with any print brands or manufacturers. This independence allows us to recommend only the most suitable solutions from across the entire market—based solely on your business needs. It’s a more objective and transparent approach to optimising your print environment.

How long does a typical review or audit take from the moment we share our data to receiving recommendations?

Once your print finance agreement and 2–3 months of usage invoices are provided, we typically deliver a high-level summary within 1-2 business days. For larger or site-based audits, we average around 5 minutes per device to complete the review. Following that, we present our findings and, where appropriate, outline clear next steps.

Is the review process confidential & discreet, and will our current provider know that we’re working with Channel IP?

Everything we do is completely confidential and discreet. Your current provider will not be contacted, and we do not share your information with third parties. We begin all engagements under a signed Non-Disclosure Agreement (NDA) to protect your data and intentions from the start.

How do your recommendations address existing provider contract obligations? Do you assist with negotiation or early exits?

Absolutely. We assess your current print agreements to spot risks and inefficiencies. If early termination or renegotiation is the best path, we guide you through the process, advising on supplier obligations and communications to deliver the most effective exit strategy.

How do you ensure confidentiality of the commercial data we share, especially if you’re reviewing contracts and billing information?

We handle your data with the utmost discretion and care. A mutual non-disclosure agreement (NDA) is signed at the outset of the engagement, and all materials you share are reviewed exclusively by our internal experts. Your data is never sold, shared, or used beyond the scope of our work together.

How do you handle recommendations if we’re already in a bundled technology agreement (e.g. hardware, software, and print with the same vendor)?

We understand the complexity of bundled agreements. Our team will break down the individual components of your contract and provide clear insights into each area, highlighting what can be optimised now and what may be better addressed later. This approach ensures a practical path forward without disrupting your current operations.

What happens if your assessment finds no savings or issues - do we have to pay for your service?

No. There’s no cost for our initial review. If we determine that your current setup is already well-optimised, we’ll simply confirm that, giving you peace of mind at no expense. You only proceed further if there’s clear value and a desired outcome to pursue.

We’re headquartered in Australia but have offices and print infrastructure in other countries - can you help assess and optimise those environments too?

Absolutely. We work with clients operating across multiple countries and have experience managing global agreements and logistics. Each site is assessed individually, aligned with best practices, and integrated into a cohesive multi-region strategy where needed.

Can you support us if we have hybrid working models, distributed workforces, or remote employees who use home printers or require decentralized print support?

Yes. Many of our clients operate with distributed teams. We provide tailored recommendations that support secure, cost-effective, and manageable print strategies, whether that involves centralised printing, home device support, or mobile printing solutions.

Still have questions?

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